Emergencies don't wait for business hours. Property managers need documented protocols for fires, floods, power outages, and other crises that threaten tenant safety.
24/7 Emergency Response System
Establish after-hours emergency lines with clear criteria for what constitutes an emergency. Gas leaks, flooding, and no heat in winter require immediate response. Clogged sinks can wait until morning.
Vendor Relationships
Maintain relationships with 24/7 plumbers, electricians, and HVAC technicians who respond to emergencies. Pre-negotiate emergency rates to avoid price gouging during crises.